The management of the booking of Lufthansa Airlines is a direct process, mainly handling the airline's "My Booking" portal on their website or mobile app. This device allows you to access and modify your reservation, providing a convenient way to change flights, cancel your journey or add additional services. You can save time and potential fees by knowing how to use this device effectively.
To access your booking details, you will need your booking reference number (a six-digit alphanumeric code) and your last name.
• Go to "My Booking": Go to Lufthansa website and click on "My Booking" or "Manage Booking" tab.
• Enter your information: Input your booking reference numbers and last name in the field provided.
• Watch your journey program: Your flight details and all the related services will appear on the screen, which will give you complete observation of your journey.
• Log in for more features: If you have a travel ID or more account, you can log in. You can observe more personal features and all your booking in one place.
Yes, you can modify your reservation, but the ease and cost of doing so depend on your ticket's fare conditions.
• Rebooking: You can change your flight date or time directly through the "My Booking" portal. The system will automatically calculate any fare difference and change the fee based on the fare rules of your original ticket.
• Upgrade: You can also check for upgrade availability and buy upgrade in the higher travel category.
• Additional Services: "My Booking" tool allows you to add or modify services such as seat reservation, special food and additional goods allowance.
• Log in in "My Booking": Reach your reservation using your booking code and last name.
• Select the "Rebooking" option: In your booking summary, look for the "Rebooking" button.
• Choose new flights: Select your favorite new date and time from available options.
• Review and pay: The system will display a summary of the new flight, including any fare difference or change fee. You have to confirm and pay to finalize the change.
The cancellation process for a Lufthansa Airlines Booking is also done through the "My Bookings" portal.
• Reach your booking: Log in using your booking reference and last name.
• Select the " Cancellation and Refund" option: If it is eligible, a "cancellation" button will appear next to your booking.
• Confirm the cancellation: Review the corresponding amount (if any) and confirm the cancellation.
• Get refund: For tickets purchased directly from Lufthansa, the correspondence will be processed in the original form of payment. If you have booked through a travel agency, you should contact them directly for refund.
Read Also: How do I select seats on Iberia?
• The status of the fare is important: always confirm you’re booking to understand your rights about changes and cancellation in confirmation of your booking confirmation.
• 24-hour rule: Lufthansa provides a 24-hour grace period to cancel with full correspondence, provided that the booking is made at least 24 hours before the departure.
• Service Fee: Keep in mind that if you make changes on the phone with customer service agent instead of online, the service fee can be applied.
• Partner Airlines: If you have booked a codeshare flight with a Lufthansa flight number, but it is operated by a partner airline (eg, United Airlines), some changes may need to be required to be done on the partner's website or through their customer service.
